At Best Pet Food Store, we want every purchase to be as satisfying as your pet’s wagging tail when they see their favorite treats. If you’re not completely happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Original receipt or proof of purchase is required
  • Certain products are final sale (see exceptions below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened food items (including all Food and Treats categories)
  • Personalized items (custom-engraved leashes or collars)
  • Vitamins & Supplements once opened

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order at [email protected] with your request
  2. Include the following information in your email (or use our template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your return securely in the original packaging if possible
  5. Ship your return to our facility at:
    Best Pet Food Store
    Returns Department
    4552 Mulberry Lane
    Jupiter, FL 33458
    USA
  6. Track your package – we recommend using a trackable shipping service

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival):

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after approval
  • Bank processing: Additional 2-10 business days depending on your financial institution

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. We’ll process your exchange once the return is received
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged product and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Best Pet Food Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return:
[Product Name]
[Quantity]
[Reason for return]

For exchanges, please send:
[Product Name]
[Size/Color if applicable]

Shipping address:
[Your Name]
[Your Address]
[City, State/Province, Postal Code]
[Country]

Please let me know if you need any additional information.

Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number – optional]

Questions?

Our pet-loving customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

From our family to yours – thank you for shopping at Best Pet Food Store!