Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old and reside in our service areas (excluding parts of Asia and remote regions). By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on bestpetfoodstore.com, including text, graphics, logos, and product descriptions, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our pet products (including Cat, Dog, Food, Leashes & Collars, Treats, and Vitamins & Supplements). However, we cannot guarantee that colors or specifications displayed exactly match the physical products.

2.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase under these terms. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and you’re authorized to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors. If an error occurs, we’ll notify you and either cancel the order or request additional payment.

4. Shipping Policy

4.1 Shipping Options

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to parts of Asia and remote locations. Delivery times are estimates and not guaranteed.

4.3 Customer Responsibilities

You must provide accurate shipping information. We’re not responsible for delays due to incorrect addresses or recipient unavailability.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with proof of purchase. Customers bear return shipping costs unless we made an error.

5.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

• Opened food items (Food and Treats categories)
• Personalized items (custom leashes/collars)
• Opened Vitamins & Supplements

5.3 Refund Process

Refunds are issued to the original payment method within 3-5 business days after return approval. Original shipping fees are non-refundable.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information.

6.2 Prohibited Activities

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ enjoyment of the site
• Provide false or misleading information

7. Limitation of Liability

Best Pet Food Store shall not be liable for any indirect, incidental, or consequential damages arising from:

• Product use or misuse by pets or owners
• Unavoidable shipping delays
• Minor variations in product appearance
• Events beyond our reasonable control

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect and use your information.

9. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our site with a revised “Last Updated” date. Your continued use constitutes acceptance of the changes.

10. Governing Law

These Terms shall be governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

11. Contact Information

For questions about these Terms or our products:

Best Pet Food Store
4552 Mulberry Lane, Jupiter, FL 33458 USA
Email: [email protected]